Shipping

When will I receive my order?

Your orders are processed via Standard Shipping and they will be delivered within 3-7 business days. After placing the order, you will receive an email with shipping information and a tracking number where you can find the details of your order and package delivery status.

What are shipping costs?

We offer free shipping for orders with 3 and more products. If you purchase 1-2 AlfredCams, the shipping fee will be $6.99 USD at checkout.

What carrier do you use?

We use a variety of carriers to ship orders, including Amazon Logistics, Purolator, UPS, and the Canada Post. The carrier used for your order will depend on your location and the shipping option you choose.

Do you ship to P.O./APO/FPO?

Yes we do, however please be aware that shipping may take longer than usual depending on the delivery location.

Do you ship internationally?

We ship to Canada nationwide. We are still working hard to expand the availability to more countries. Please stay tuned!

Orders

Can I cancel my order?

You can cancel your order within one hour of placing it. You should be able to locate a cancellation option in your order confirmation email.

I put the wrong address on my order, what should I do?

You can edit your order within one hour of placing it. You should be able to locate a edit option in your order confirmation email. Changing your address will also cancel your current order, and your shopping cart will be reloaded for you to place the order again.

I have not received my order confirmation, what should I do?

If you have not received your order confirmation, please check your spam or junk mail folder. If you still have not received it, please contact Alfred Support for further assistance.

How can I check the status of my order?

You may refer to your shipping confirmation email to track your order.

Or you may check out the details of your order via the More tab under My Orders in your AlfredCamera app.

How can I track my package?

Once your order has been shipped, you will receive a tracking number via shipping confirmation email. You can use this number to track the status of your shipment on the carrier's website.

Do you offer returns?

Yes, we offer returns on eligible products. If you are not completely satisfied with your purchase, please contact Alfred Support within 14 days of delivery to initiate the return process. To be eligible for a return, the product must be in new, unused condition with all original packaging and accessories included.

Please note that the customer is responsible for the cost of return shipping, except in cases where the product is defective or the wrong item was received. Refunds will be issued to the original payment method once the returned product is received and inspected.

For more information on our return policy, please refer to our Return, Refunds, and Warranty Policy.

Why does my package seem to have stopped moving?

If your package seems to have stopped moving for more than 3 business days, please contact Alfred Support for further assistance.

My items arrived damaged, what should I do?

In the unlikely event that a product arrived damaged, the customer must contact us via the AlfredCamera app or support@alfred.camera within 48 hours of receipt. Customer must include photos of the issue and the tracking number on your package.

My order status is delivered but I did not receive it

If your tracking information shows that your package was delivered but you did not receive it, please check with your housemates, neighbors, or your mailbox. The carrier may have been placed in a more secure area if available. If you still cannot locate the package, please contact Alfred Support for further assistance.

I received incorrect items in my order, what should I do?

If you received incorrect items in your order, please contact Alfred Support immediately and provide a clear photograph that includes the following details:

  • The tracking number on your package
  • The incorrect items that you received (e.g., the shoe box)
  • The product that is inside the incorrect items (e.g., the shoes)

    Providing this information will allow us to quickly identify the issue and resolve it for you.

Payment

What payment methods do you accept?

We provide convenient express checkouts like Shop Pay, PayPal, and Apple Pay. We also accept major credit cards including Visa, Mastercard, and American Express.

Why was my payment declined?

Our order may have been declined for a few reasons. Usually, it has to do with the payment information provided. 

Before you try to place your order again, try these tips:

1. Verify that your payment information is correct and matches your card's info. Check your card's expiration date.

2. Try an alternate payment method.

If you are still unable to place an order, we recommend you contact your financial institution for next steps.

Why was I charged twice?

You will only be charged for what you purchased. If you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please contact Alfred Support with a screenshot of the duplicate charge for further assistance.

Product

How do I set up AlfredCam/ AlfredCam Plus?

1. Download the AlfredCamera app from the App Store or Google Play Store
2. Create an account using your email address, Google account or Apple ID
3. Plug in your AlfredCam
4. Log in to your Alfred account on the Viewer device and follow the in-app instructions to set up your AlfredCam

Is AlfredCam/ AlfredCam Plus waterproof or heatproof?

AlfredCam(AC101), is designed for indoor monitoring purposes. This means that the device may not be able to withstand exposure to water, humidity, or extreme temperatures. Please ensure to set up your AlfredCam in a dry and cool environment to prevent damage to the device.

AlfredCam (AC201) is an advanced outdoor weather-resistant security camera boasting IP65 waterproofing, making it suitable for installation at doorways, garages, yards, and other outdoor locations.

Tech Spec of AlfredCam

Size

  • Dimensions: 3.8x2.3x1.5 inch (97x58x38 mm)

What's in the box

  • AlfredCam, Micro USB Cable, Adapter, Alignment Sticker (Wall Mount), 3M Sticker, Screws & Anchors, Quick Start Guide

Power and Connectivity

  • Power: Micro USB cable (4.9ft.) and 5V1A adapter, compatible with 110V-240V
  • Internet Requirements: Minimum upload speed of 1.5 Mbps, but 2Mbps is recommended for optimal performance
  • Connectivity: 802.11 b/g/n Wi-Fi connection @ 2.4GHz

Storage

  • Local Storage: Recordings save to the MicroSD card (up to 256 GB)
  • Cloud Recording: Recordings save to your online account (paid options available)

Installation

Operating Conditions: -5°F to 113°F (-20°C to 45°C)

Installation: Can be placed flat or mounted on vertical surface. Freely choose to place your AlfredCam on the table, wall or ceiling.

  • When placing your device, please avoid easily reflective objects, which can affect the image of your AlfredCam
  • When mounting your device to the wall or ceiling, please be cautious and avoid any water or electricity pipeline passing through underneath the surface
  • When using the 3M wall sticker, we recommend applying it to a smooth and clean surface. Make sure to thoroughly clean the area before pasting. Additionally, allowing the sticker to hang for a period of time can enhance its effectiveness

Disclaimer: The provided 3M stickers' performance may vary due to factors like surface material, pasting time, and environmental conditions. While we offer these for convenience, we can't guarantee their effectiveness on all surfaces. Ensure the surface is clean, dry, and suitable before applying the sticker. Please note that we are not liable for any damage caused by these stickers and advise using them cautiously.

Security

  • Encryption: Supports up to WPA3 for WiFi connectivity
  • Mandates TLS1.2 for all communications with server
  • AES 128bit encryption for multimedia streaming

Tech Spec of AlfredCam Plus

Size and Color

  • Dimensions: 4.4 × 2.6 × 2.6 inch (112 x 66 x 66 mm)
  • Available Color: White

What's in the box

  • AlfredCam Plus, 3M Type C Cable, Quick Start Guide, Screw & Anchor, Adapter, 64G microSD Card, Alignment Sticker, 3M Sticker, Cable Ties, Window Stickers

Power and Connectivity

  • Power: 3 meters length typeC white cable and 5V1A adapter, compatible with 110V-240V
  • Internet Requirements: Minimum recommended upload bandwidth of 3.5 Mbps for live viewing or 5 Mbps for cloud recording
  • Connectivity: 802.11 b/g/n Wi-Fi connection @ 2.4GHz

Storage

  • Local Storage: Recordings save to the MicroSD card (up to 256 GB, 64GB microSD Card included)
  • Cloud Recording: Recordings save to your online account (paid options available)

Security

  • Encryption: Support up to WPA3 for WiFi connectivity
  • Mandate TLS1.2 for all communications with server
  • AES 128bit encryption for multimedia streaming

Environmental Requirements

  • Water and dust resistance: IP65 waterproof rating
  • Temperature Conditions: -25 ℃ ~ +45 ℃ (-5°F to 113°F )
  • Humidity Conditions: up to 90%

Installation

Can be placed flat or mounted on vertical surface. Freely choose to place your AlfredCam on the table, wall or ceiling.

  • When placing your device, please avoid easily reflective objects, which can affect the image of your AlfredCam Plus
  • When mounting your device to the wall or ceiling, please be cautious and avoid any water or electricity pipeline passing through underneath the surface
  • When using the 3M wall sticker, we recommend applying it to a smooth and clean surface. Make sure to thoroughly clean the area before pasting. Additionally, allowing the sticker to hang for a period of time can enhance its effectiveness

Disclaimer: The provided 3M stickers' performance may vary due to factors like surface material, pasting time, and environmental conditions. While we offer these for convenience, we can't guarantee their effectiveness on all surfaces. Ensure the surface is clean, dry, and suitable before applying the sticker. Please note that we are not liable for any damage caused by these stickers and advise using them cautiously.

Can I use my computer as a Viewer device?

Yes, you can use your computer as a Viewer device for AlfredCam / AlfredCam Plus. However, in order to pair your camera, the initial setup must be completed on a mobile Viewer device. Once the initial pairing is complete, the camera can be accessed from a computer by logging into Alfred's WebViewer.

How to reboot AlfredCam/ AlfredCam Plus?

There are two ways to reboot:

1. Simply tap the Reboot Camera in the camera settings

2. Disconnect the power source and reconnect it again

How to factory reset AlfredCam/ AlfredCam Plus?

1. Locate the reset button on your camera
2. Press and hold the reset button for 5 seconds using a paper clip or pen until you hear a beep
3. Wait for your AlfredCam to restart automatically
4. When you see the Status LED starts slowly blinking green, it means that your camera has been reset to its factory settings
5. Follow the setup steps to pair your camera again